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Overview

Neotek Enterprise comprises 4 modules, each addressing a particular sales channel and able to operate separately or in combination.

Simply start with either eCommerce or Sales Force Automation and add other modules as required. We provide a full suite of integration services to ensure a smooth implementation regardless of your financial system or industry. This integrated, modular approach allows you to:

Neotek Enterprise is the complete interface between your customers and your in-house systems.

Integration

Neotek Enterprise has a justified reputation for effective integration with numerous financial systems. The solution has been market tested in thousands of transactions and trading hours in multiple industries, ranging from auto parts and electrical components to giftware, food and whiteware.

Evergreen Licensing & Support

We understand that clients want pricing certainty as well as great business tools so include ‘evergreen licencing’ as part of every solution. This gives you immediate access to the latest version of Neotek Enterprise as soon as it is released, without hidden upgrade or service fees.

Leading Technology

We elected early on to develop in Microsoft .Net for maximum usability. As a business we are committed to staying ahead of the technology curve to ensure our clients are always market leaders.

Modules

eCommerce Module

Enable business customers and suppliers to access a range of services and transact via the Internet at any time. Connecting directly via EDI with key customers and suppliers’ business systems is also available. With Neotek eCommerce in place you simply add other modules from the Enterprise solution to match your changing business needs. Click here for more details about Neotek’s eCommerce module.

Sales Force Automation Module

Put the latest product and customer data into the hands of your sales team and allow them to better take orders on the spot using any handheld device or tablet PC. The orders are processed immediately and accurately without any extra data entry by customer services. With Neotek Sales Force Automation in place you can then add other modules from the Enterprise solution. Click here for more details about Neotek Enterprise’s Sales Force Automation module.

Public Website Module

Take advantage of rich content created within your business-to-business eCommerce system by making it available on your public web site. You can choose how much and what information is accessible on the public site. This module can be added to either eCommerce or Sales Force Automation. Click here for more details about Neotek’s Public Website module.

Print Catalogue Module

Take the pain out of producing print catalogues by adding this module to either eCommerce or Sales Force Automation. By applying the rich content already held in Neotek Enterprise, producing a complete, up-to-date print catalogue is only a few steps away. Create files in the correct format to easily produce print catalogues for customers. There is no time consuming page layout or expensive publishing software to buy. Click here for more details about Neotek’s Print Catalogue module.

CD Catalogue Module

Like the Print Catalogue module, this component allows you to automatically publish existing content to a new catalogue, this time on CD. You can add this module to either eCommerce or Sales Force Automation. There is no time consuming design necessary or expensive software to buy. Click here for more details about Neotek’s CD Catalogue module.

Coupon Module

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Neotek Enterprise

Neotek Enterprise comprises four modules, each addressing a particular sales channel and able to operate separately or in combination.

Public (or B2C) website

Take advantage of rich content created within your business-to-business eCommerce system by making it available on your public web site. You can choose how much and what information is accessible on the public site. This module can be added to either eCommerce or Sales Force Automation.

Sales Force Automation

Put the latest product and customer data into the hands of your sales team and allow them to better take orders on the spot using any handheld device or tablet PC. The orders are processed immediately and accurately without any extra data entry by customer services. With Neotek Sales Force Automation in place you can then add other modules from the Enterprise solution.

eCommerce / EDI

Enable business customers and suppliers to access a range of services and transact via the Internet at any time. Connecting directly via EDI with key customers and suppliers’ business systems is also available. With Neotek eCommerce in place you simply add other modules from the Enterprise solution to match your changing business needs.

Print & CD catalogue creation

Take the pain out of producing print and CD catalogues by adding these modules to either eCommerce or Sales Force Automation. By applying the rich content already held in Neotek Enterprise, producing a complete, up-to-date print or CD catalogue is only a few steps away. Create files in the correct format to easily produce print catalogues for customers.

Simply start with either eCommerce or Sales Force Automation and add other modules as required. We provide a full suite of integration services to ensure a smooth implementation regardless of your financial system or industry. This integrated, modular approach allows you to:

  • Accurately maintain product, inventory and sales data in one place
  • Leverage your eCommerce investment online, in print and CDs, and in handheld devices for sales people working remotely
  • Co-ordinate all of your critical sales tools
  • Be future proofed and add new modules easily
  • Not pay for unnecessary features

Neotek Enterprise is the complete interface between your customers and your in-house systems.

Neotek eCommerce & EDI

The term ‘eCommerce’ refers to buying and selling products and services over the Internet. More specifically it means providing your customers with the ability to place and track orders. Empowered by access to current information on product availability, pricing, specifications and recent account transactions.

Every company embraces eCommerce for different reasons. It might be to achieve growth, reduce costs, improve processes – or a combination of all three. Typical scenarios that lead to eCommerce include:

  • the constant challenge of achieving growth without employing additional people or affecting margins;
  • difficulty in providing accurate promotion and inventory information when customers want it;
  • the expense and labour required to produce CD-ROMs or paper based catalogues; and
  • the need to continuously update product lists and pricing.

Benefits

An eCommerce solution can create improvements throughout your business, making a positive impact on sales and marketing, finance and customer service.

Sales and Marketing
  • Expand communication and ordering options for your customers
  • Increase market share by freeing up the sales team to target new customers
  • Increase average order value and frequency by providing real time pricing, stock availability and comprehensive product information
  • Reduce the need for printed catalogues and sales literature
  • Create effective campaigns using email marketing to target specific customers
  • Make promotions and specials easy to manage and available to customers in real time
  • Target small or historically unprofitable customers with a lower cost of sale
Financial Benefits
  • Save on labour, telecommunications and postal charges
  • Reduce cost of printed catalogues and other materials
  • Improve credit management and reduce debtor days by supplying financial records and current statements online
  • Improve inventory management by highlighting promotions and end of line goods
  • Reduce the credit to order ratio
  • Manage high credit risk customers by allowing them to only purchase via credit card
Customer Service Benefits
  • Reduce errors due to manual re-keying of orders
  • Improve speed and accuracy of order fulfilment
  • Improve customer loyalty by making information relating to their order easily available online, eliminating the cost and effort of a telephone call
  • Provide options to interact with your business at your customers’ convenience, including out of office hours
  • Improve the experience in dealing with your company, providing an option to print orders, invoices, credits and back orders online

eCommerce & EDI (FAQs)

I am not sure if my customers will use online ordering.
My financial system (ERP) already has an eCommerce module. Why can't I use that?
Can you integrate to my back office system?
What happens if I don’t move into eCommerce?
What about security? What about hackers?
How do I keep up to date with technology in this fast moving environment?
What about my existing website?
I am already trading via EDI, what else is there?

Neotek Sales Force Automation

Sales Force Automation and your business - Sales managers should consider sales force automation to meet one or more of the following business objectives:

  • Increased Sales – Cut out time consuming paperwork by automating the order taking process. This gives your sales people more time to make additional sales calls each day.
  • Increased Order Value – Empower your sales people to up-sell. Increase the value of each order with real time specials, new product releases, end of line offers and promotions.
  • Increased Order to Visit Ratio – Ensure your sales people have all the information they need in real time to answer any questions and close an order on every visit.
  • Reduced Staff Numbers – Automating order processing reduces the need for customer service staff to manually enter orders.
  • Greater Visibility – Receive call reports immediately after the visit is complete, allowing you to track the progress of your team and respond to customer issues as they arise.

Sales Force Automation

Benefits

In the modern sales environment, handwriting orders and sending them by fax is incredibly unproductive. It makes as much sense as returning to the office in between visits just to use the telephone when mobile phones are commonplace.

Put the latest product and customer data into the hands of your sales team and allow them to take even complex orders on the spot. The orders are processed immediately and accurately without any extra data entry by customer services. Talk to us about the direct financial gains made by our clients using Sales Force Automation.

The user interface has been specifically designed for non technical personnel runs on any Windows-compatible device including PDAs or tablet PCs.

Features

Select this module to allow your sales team to easily:

  • Present a comprehensive catalogue with rich product information and images on any sized screen
  • Offer customer specific pricing and inventory information
  • Highlight promotions and new product releases
  • Automatically submit customer orders for processing
  • Check customer orders in progress and back orders
  • Review customer sales history and the likely value of the next order
  • Take a complex order at the speed at which someone speaks
  • Review customer credit status
  • Check on customer sales vs. budget
  • Pull up customer invoices and statements
  • Enter call notes and sales report updates

Future-proof your business. Neotek Sales Force Automation can be extended to include an online ordering/eCommerce module, a public website and print and CD catalogues, all powered from a single source.

Day in the life of a sales person


Start the Day

  1. Switch on your tablet, notebook, PDA or web browser log-in
  2. Check your calendar for the day’s calls
  3. See how your sales compare to your targets and set your goals
  4. Stay in the loop with notices and alerts from head office

Before the Call

  • Get a pre-visit report for every customer
  • See all previous orders and their status
  • See the customer’s credit account status
  • Know the ranged goods or predicted orders
  • Review notes from previous visits

The Sales Call

Answer any question with a full, up-to-date product catalogue with:

  • pictures
  • pricing and product specs
  • inventory levels
  • lead and shipping times

Increase the order value with:

  • customer-specific promotions
  • new product releases
  • up and cross sells

Place orders instantly and accurately:

  • repeat standing orders with a click
  • orders flow directly into the back office system

After the Visit

  • Head office process the order without delay or having to type it in again
  • Fill in a call sheet quickly while the visit is fresh in your mind
  • Book a follow up call or appointment
  • Fit extra customer visits into your day

Back at the Office

  • Get accurate daily call reports
  • Track sales people’s visits in real time
  • See which promotions are working
  • Track key customers
  • Update the product catalogue once, and have updates sent to the entire sales team

Neotek Asset Tracking Service

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Every company embraces eCommerce for different reasons. It might be to achieve growth, reduce costs, improve processes – or a combination of all three. Typical scenarios that lead to eCommerce include:

  • the constant challenge of achieving growth without employing additional people or affecting margins;
  • difficulty in providing accurate promotion and inventory information when customers want it;
  • the expense and labour required to produce CD-ROMs or paper based catalogues; and
  • the need to continuously update product lists and pricing.
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